Returns & Refund Policy
Due to the perishable nature of our tinned seafood, we are unable to accept physical returns of food products. If your order arrived damaged or you are unsatisfied with your experience, please reach out to us within 30 days for a full refund or replacement.
Document the Issue
Take clear photos of any damaged packaging, leaking tins, or incorrect items received in your shipment.
Contact Support
Email our team at [email protected] with your order number and the photos of the product in question.
Review Process
Our team will review your request within 48 hours to determine if a refund or a replacement shipment is the best solution.
Resolution
Once approved, refunds will be credited back to your original payment method, or a fresh batch of conservas will be dispatched to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing